faq
general questions
I don't know what kind of web package I need!
We offer several types of web design.
Ecommerce: Shopping cart software to manage a store
Informational: this is a brochure type website with content only, no buying capabilities or special functionality (like forums or profiles etc)
Custom blog: Pretty much the same thing but with the blog being the primary focus rather than static content
Community websites: These are advanced content websites with things like Forums, profiling, groups, link directories, and any other type of special function.
I know I need ecommerce, but which package is right for me?
The answer to this is one I typically feel out. The lowest package is for someone who already has pretty established branding. Usually I only recommend this for someone who has a good solid foundation to work on and just needs a bit of a redesign. Make sure that they understand the risk in this is that there's no guarantee that we'll finish under 10 hours, and project time could expand very easily.
The middle package is called Goldilocks for a reason – it's just right for most everyone. There's very little risk in this one, and it's what we recommend for most of our potentials.
The highest package is for our clients, typically manufacturers, that don't have the capacity within their company to handle data entry and photo resizing. It also pads their project to include custom programming and other things that our larger clients need (such as a separate wholesale site, or direct link with their warehouse where their orders ship).
I want to sign up! How do I get started?
Click here to fill out our contact form or call us at 888-511-0479. We'll send you your questionnaires, contract, and a link where you can make your deposit with a credit card on our website.
payment questions
What are your rates?
Click here for Magento web design (Ecommerce/Web store)
Click here for informational websites
Click here for Custom Wordpress Blogs
Click here for Community sites
Click here for A la Carte services
I don't need a blog/business cards/whatever, can I get a discount?
Not with the Goldilocks, custom blog or info site, but we can discuss getting some credit design hours in lieu of services. We have some new ecommerce packages that don't include print materials.
I already have a logo, can I get a discount?
No, if you feel that it's well branded, you could probably go with one of the smaller packages though.
What are the payments and when are they due?
check out our rates pages (listed above) for payment schedules
Why does your web design cost so much?
We're a full service company with loads of experience. We make unique, professional websites and provide oodles of free business consulting from marketing and branding to SEO and more. Click here for a full list of reasons to hire us.
What will my other monthly and annual costs be?
For Quirky Bird? None unless you choose to hire us for marketing, technical or graphic maintenance. All other maintenance is handled on a case by case basis.
a la carte
If I do my own design, can you guys install it for me and teach me how to use Magento?
We don't currently have pricing set up for this, but we can discuss options if you're interested.
Can I get you guys to just do design and we'll have our programmer install it?
We don't currently have pricing set up for this, but we can discuss options if you're interested.
timing
How long will it be before my site is live?
To build a beautiful, well branded, user friendly website, you should give yourself at least 6 months.
So-and-so said they can build my site in 2-3 weeks. Why can't you?
Designing and branding your website is hard work. It's like web therapy - it's a process. It doesn't happen overnight. It usually doesn't happen on the first shot (though sometimes it does, but it's rare). We've got to work through everything you send in your questionnaire so that we understand what you like, what you don't like - and so that YOU essentially are clear on what you like and don't like. We are not magicians, we don't have a magic hat to pull designs out of or a crystal ball to help us read your mind. Working together and collaborating is crucial to the process working effectively.
We could build you a site in a month - but it's not going to be what you really want.
Another aspect to keep in mind is your content entry. Especially with ecommerce, it generally takes our clients months and months to get their content entered in. 90% of the time, we are waiting on the client to complete their tutorials and content entry to install the art.
As a final note - we also spend so much time with you to educate you on all of the components of your site as well as running an online business. We don't build your site and then pat you on the head and tell you to have a nice life. We hold your hand and walk you through every corner of your online business, and though it's not hard, it's a lot to do.
I booked my start date. Can I start taking out ads and marketing my site?
We suggest waiting until your site is live and you have a soft launch before you make any marketing promises.
I have a very strict deadline. How will my project work and can you promise that we'll be live by then?
We suggest giving yourself 6 months to build and launch your site. It can happen faster than that, but make sure you pad your timeline. We can't promise that your site will be completed on any date, we'd either need a crystal ball or a really reliable ouija board to stand up behind a strict deadline.
art
How do you come up with your designs?
We have a questionnaire that is all about design and is how we get to know you. It's the most important thing you'll ever send to us. We really see ourselves as a medium for you and your vision. As you can see in our portfolio, all of our sites have a different look and feel...this is because we really focus on building something that represents you well.
Who retains the copyright of the images?
Once you make your final payment, the graphics and source code is yours.
technical questions
Do I need to be computer savvy?
The better you can navigate your way around the internet and web based programs, the easier this will be for you. If you rarely use the computer, this could be a pretty difficult process for you. We're super patient though and provide lots of educational support
What shopping cart software do you use?
Magento (community version), it's amazing! Check out their website for more info: www.magentocommerce.com
Do you provide warranties for my cart?
No, any software installed for you is installed AS IS. We're fully capable of fixing things that are broken, but these will incur commission.
Will you integrate any third party software for me?
We can integrate third party software, however this requires custom programming. If you'd like a quote let us know.
Will you integrate my cart with my warehouse/fulfillment center?
We can integrate your cart with your warehouse, however this requires custom programming. Let us know if you need this and we can get you a quote.
